1Summary
1.1This policy explains when you can get a refund for credit purchases on Fablecast. It supplements, and should be read together with, our Terms of Service.
2Unused credit packs
2.1If you have not used any part of a credit pack, you may request a full refund within 14 days of purchase, in line with your statutory cancellation right under the Consumer Contracts Regulations 2013.
3Partially-used credit packs
3.1If you have used part of a credit pack, you may request a refund of the unused portion within 30 days of the original purchase date. The used portion (calculated at the pack’s per-unit rate) is non-refundable, reflecting the AI generation costs already incurred on your behalf.
3.2After 30 days from purchase, credit packs (used or unused) are non-refundable, though unused credits remain valid on your account indefinitely, as credits do not expire.
4Faulty or failed generations
4.1If a generation fails due to a technical error on our side (for example, the Service crashes or returns no output), the credits spent on that attempt will be automatically returned to your account. This does not require a refund request.
4.2We do not offer refunds solely because you are unhappy with the creative or artistic result of a successful generation, as AI output is inherently variable. If you believe a generation was defective (for example, it did not follow your prompt at all, or returned corrupted output), contact us and we will investigate.
5How to request a refund
5.1Email ceo@fablecast.co with your account email and order reference. We aim to respond within 5 business days and, where a refund is due, to process it within 14 days to your original payment method via Stripe.
6Chargebacks
6.1Please contact us before initiating a chargeback with your card provider — we resolve the great majority of issues faster this way. Accounts subject to repeated or fraudulent chargebacks may be suspended.
7Changes to this policy
7.1We may update this Refund Policy from time to time; the "last updated" date above will reflect the latest version.